Engaging with your "clients" in health and education

I've just come across two interesting news items - one about the use of Web2.0 in the Health sector and another about using online games to encourage children to respond to a consultation about play spaces.

Although the full text is not available without paying a hefty sum, the Executive Summary of the E-health 2.0 report is available. The report offers an overview of twenty "leading e-health 2.0 providers", and discusses a number of themes that emerge from this overview, including: Transparency in the health system; Rebalancing the doctor-patient relationship; Consumer empowerment; Empowerment through connectivity; and Mobilisation of data. According to Public Technology.net "The profiles provide a snapshot of innovation across healthcare: from organisations providing online communities for patients with specific conditions, tools for chronic disease management, sites that enable patients to rate the quality of care they receive, together with tools to enable clinicians to better search for and share research data."

The second story I saw came from the Department for Children, Schools and Families. The Playspace consultation tool is a neat online tool which is aimed at 8-13 year olds to try and get them involved with a national consultation on the development of play spaces. In a Sims type game it allows kids to create their ideal playspace, and they earn credits to buy cool things (like skate ramps, swings, etc) for their playspace by answering child-friendly questions based around the consultation.

I suppose what struck me most about these is the way in which technology is changing the relationship between organisations and their 'clients'. Whether that's through finding interesting and fun ways to engage children and therefore enable them to contribute to developments in their world, or encouraging greater interaction, support and freedom of choice through the use of social networking in the health sector.

It's encouraging engagement, interaction, involvement and ownership of these issues and with increasing familiarity and access to technology it seems likely to become more prevalent in every part of our lives.

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Is the world open?

This short extract in elearning papers from an article by Richard Straub discusses how "The idea of 'openness' is emerging as a dominant attribute of key developments in our economic and social fabric" and how with the emergence and increasing dominance of Web 2.0, we now have "the infrastructure and tools to operate in new ways in open systems".

Yet collaborative, open souce, open access is not yet the norm (understandably as it often forces a complete u-turn in business strategy). However, this trend for 'openness' is likely to continue to grow, particularly as more of the big names join in. Google have recently announced that they will join Myspace and Facebook in enabling users to move their personal profiles and applications to other websites, further facilitating the social (and open) aspects of online life.

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New Literacies for the 21st Century Citizen

Yesterday I attended an interesting presentation by Ewan McIntosh (his edublogs site is worth checking out) run as part of the Urban Learning Space seminar series (a podcast of it will be available soon).

What I found refreshing was his discussion of how emerging technologies (social software in particular) is really just another development in a long line of 'in-things' (from sliced bread in 192x!) whose use seemed daunting, unusual or even inappropriate initially.

What I took from his talk was that maybe educators tend to take the use of emerging technolgies too seriously, treating them as an all-or-nothing. Overplanning the use of technolgy, putting so much emphasis on the need for them to be successful (or the need for it to not fail) means that the flexibility, spontaneity and innovative use of technologies is often stifled in the learning environment. And yet our learners are displaying exactly these traits in their personal use of the technologies - from using their blogs to publish creative writing, to producing videos for youtube sharing their comments on current affairs, and using some impressive technical features to showcase their talents. Maybe it is time we learned from them and see it as a creative medium rather than looking for the way to assess it and 'prove' the value of the excersie... maybe the value is it can engage the interest of learners!

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Internet access in HE

This recently published article reports on research which says that university applicants expect unrestricted access to internet. While this is unsuprising as most university applicants will already use the internet in their everyday life, it does raise questions for institutions who want to maintain a degree of control over their networks, and how to reach an acceptable compromise between learner expectations of freedom of use and safety/security of the network.

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